1. General

• By booking an appointment or purchasing any treatment or package with Salus Clinic, you agree to the following Terms & Conditions. These are in place to ensure a safe, fair, and professional experience for all patients.
• Nothing in these Terms & Conditions affects the patient’s statutory rights under applicable UAE laws and regulations.

2. Appointments & Booking

• All appointments are subject to availability and confirmation.
• We recommend arriving at least 10–15 minutes prior to your scheduled appointment time.
• Late arrivals may result in a shortened session or rescheduling to avoid disruption to other patients.

3. Cancellation & No-Show Policy

• We kindly request a minimum of 24 hours’ notice for any cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice or failure to attend (no-show) may result in the session being deducted from your package or a cancellation fee being applied.

4. Payments

• Full payment is required at the time of service unless otherwise stated.
• Package payments must be made in full prior to the first session unless a prior agreement has been arranged.
• For in-clinic payment plans on packages of 3 or more sessions. Patients may split the total package cost into two payments:
  • – The first 50% is payable at the first session.
  • – The remaining 50% must be paid in full at the second session.
• Failure to complete the second payment may result in suspension of further treatments until the balance is settled.

5. Refund

• All payments made for treatments, packages, and services are strictly non-refundable and non-transferable.
• Once a treatment session has been used or commenced, it is considered fully redeemed and is not eligible for refund.
• In exceptional circumstances, where a treatment is deemed medically unsuitable by our practitioner before commencement, Salus Clinic may, at its sole discretion, offer an alternative treatment or clinic credit.
• Any approved clinic credit is non-refundable and must be used within the specified validity period.

6. Promotions & Offers

• All promotional offers, discounted services, and special packages are strictly non-refundable and non-transferable.
• Promotions cannot be exchanged for cash, combined with other offers, or applied retrospectively to previous purchases unless explicitly stated.
• Salus Clinic reserves the right to modify or withdraw promotions at any time.

7. Packages

• All treatment packages purchased are strictly non-refundable and non-transferable.
• Packages must be used within the validity period provided at the time of purchase. Unused sessions after expiry will be forfeited.
• Once a treatment session has been used or commenced, it is considered fully redeemed and is not eligible for refund under any circumstances.
• Any approved clinic credit must be used within the specified validity period and cannot be exchanged for cash.

8. Treatment Results

• Results may vary from patient to patient depending on individual skin type, medical history, and adherence to aftercare.
• No guarantees can be made regarding the outcome of any treatment.

9. Patient Responsibility

• Patients must disclose all relevant medical history, medications, and skin conditions prior to treatment.
• Salus Clinic is not responsible for any adverse reactions resulting from undisclosed conditions or failure to follow pre- and post-care instructions.

10. Contraindications & Refusal of Treatment

• We reserve the right to refuse or postpone treatment if it is deemed unsafe or unsuitable for the patient.
• This includes (but is not limited to) certain medical conditions, skin infections, pregnancy (for specific treatments), or recent sun exposure.

11. Hygiene & Preparation

• Patients are required to follow all pre-treatment guidelines provided.
• For laser treatments, shaving must be done prior to the appointment unless otherwise arranged. Shaving services are available at an additional charge (100 AED full body / 50 AED per area).

12. Liability

• While all treatments are performed by trained professionals using approved equipment, Salus Clinic is not liable for any unforeseen side effects, complications, or dissatisfaction with results.

13. Personal Belongings

• Patients are responsible for their personal belongings. Salus Clinic is not liable for any lost or damaged items.

14. Amendments

• Salus Clinic reserves the right to update or amend these Terms & Conditions at any time without prior notice.

We thank you for choosing Salus Clinic for your treatments and trusting us with your care. Our team is committed to providing safe, ethical, and high-quality aesthetic services in a professional environment. If you have any questions regarding these Terms & Conditions, please feel free to contact our team prior to your appointment. We look forward to welcoming you to the clinic.